Client Solutions Support Specialist - Remote
Quick Apply Full-time 1 hour ago Full Job Description A day in the life of a Client Solution Support Specialist may include:
Supporting Client Solutions Managers with management of business travel accounts as requested and directly manage a portfolio of inside-serviced Core segment accounts:
Answering Client Solutions phone lines and provide follow-up action as necessary.
Managing client communication distribution lists.
Responding to the daily requirements of accounts and facilitate prompt follow-up or problem resolution as needed; Communicating internal account requests and updates to Fox departments and deliver solutions accordingly.
Updating and managing AMP, Fox's internal client management database.
Completing ad-hoc client requests as received.
Loading supplier contracts:
Updating & maintaining AMP accordingly to include discount code(s) and copies of vendor contracts and contact information.
Hotel Program Management:
Providing rate access loading instructions to hotels.
Supporting CSMs and clients with negotiated hotel process.
Updating AMP accordingly to include discount code(s) and a copies of contracts.
Delivering excellent customer service and solutions consistent with Fox's account segmentation and deliverable parameters.
Providing direct and indirect account management assistance to Client Solutions Managers as needed or requested.
Account implementation support; coordinating with PMO on any required customer invoicing.
Financial
Responsibilities:
managing customer invoicing, maintaining accurate billing processes; coordinating with other Fox departments as needed.
Updating knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks.
Maintaining a favorable and collaborative working relationship with team members in all departments to foster an environment of trust and mutual respect.
Driving standards and best practices whenever possible and effectively foster a culture of engagement.
Enhancing the organization's reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
Being innovative and recommending new approaches, policies, and procedures to effect continual improvements in efficiency of operations and services performed.
Other duties, projects and alternate assignments as determined by business need.
You'll love this job if you have:
A results-driven mindset.
Organizational and planning skills.
Customer-focus and are service-oriented.
Sound judgment and decision-making ability.
Attention to detail and accuracy.
Flexibility; ability to work efficiently and effectively with frequent interruptions.
Personal Effectiveness/Credibility.
High level of communication proficiency - verbal and written; appropriate use of grammar.
Information gathering and analytical skills.
The ability to collaborate and are strategically oriented.
The ability to comfortably deal with highly complex situations.
This opportunity might be for you if you possess:
Some post-secondary education in Business Administration, Management or related field (preferred).
At least three (3) years experience in a customer service administrative or support role.
Corporate travel industry experience (preferred).
Ability to manage multiple competing priorities while demonstrating ability to remain flexible in a changing work environment.
Strong technical knowledge and demonstrated proficiency of all Microsoft Office Applications.
Experience in Apollo or other GDS (preferred).
Vendor management experience (desired).
The ability to work effectively in a team environment as well as independently.
The ability to communicate (written and verbal) with confidence and create a credible impression.
Effective listening skills with ability to determine root cause quickly, check for shared understanding and address misunderstandings promptly.
The ability to develop strong trusting relationships in order to gain support and achieve results Self-motivation with demonstrated initiative and a strong commitment to personal goals, objectives and work ethic.
The ability to manage projects, working with a diverse team Client Solutions Managers independently.
As one of Wisconsin's largest travel companies, Fox World Travel has excellent perks for all Fox associates including but not limited to:
competitive wages, flexible time off (vacation, sick, personal), FAM Dollars to help you explore the world, remote work, a full benefit package including medical, dental, vision, disability, company sponsored life insurance, tuition reimbursement, 401k contributions, end of year perks, and a fully engaged leadership team dedicated to treating associates like part of the family! If you share in our passion for teamwork, our vision to have culture, engagement, and innovation at the heart of all our initiatives, we want you to come soar with Fox World Travel! If you fit the description AND meet the qualifications, please don't hesitate to apply online at www.
foxworldtravel.
com/careers.
Work hard, play hard and travel often with the Fox World Travel Team today! Fox World Travel is proud to be an Equal Opportunity and Affirmative Action employer.
We celebrate diversity and are committed to creating an inclusive environment for all associates to work.
Please review our Privacy Policy at https:
//www.
foxworldtravel.
com/privacy-policy/ to see how we protect and manage your submitted data.
Quick Apply.
Estimated Salary: $20 to $28 per hour based on qualifications.
Supporting Client Solutions Managers with management of business travel accounts as requested and directly manage a portfolio of inside-serviced Core segment accounts:
Answering Client Solutions phone lines and provide follow-up action as necessary.
Managing client communication distribution lists.
Responding to the daily requirements of accounts and facilitate prompt follow-up or problem resolution as needed; Communicating internal account requests and updates to Fox departments and deliver solutions accordingly.
Updating and managing AMP, Fox's internal client management database.
Completing ad-hoc client requests as received.
Loading supplier contracts:
Updating & maintaining AMP accordingly to include discount code(s) and copies of vendor contracts and contact information.
Hotel Program Management:
Providing rate access loading instructions to hotels.
Supporting CSMs and clients with negotiated hotel process.
Updating AMP accordingly to include discount code(s) and a copies of contracts.
Delivering excellent customer service and solutions consistent with Fox's account segmentation and deliverable parameters.
Providing direct and indirect account management assistance to Client Solutions Managers as needed or requested.
Account implementation support; coordinating with PMO on any required customer invoicing.
Financial
Responsibilities:
managing customer invoicing, maintaining accurate billing processes; coordinating with other Fox departments as needed.
Updating knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks.
Maintaining a favorable and collaborative working relationship with team members in all departments to foster an environment of trust and mutual respect.
Driving standards and best practices whenever possible and effectively foster a culture of engagement.
Enhancing the organization's reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
Being innovative and recommending new approaches, policies, and procedures to effect continual improvements in efficiency of operations and services performed.
Other duties, projects and alternate assignments as determined by business need.
You'll love this job if you have:
A results-driven mindset.
Organizational and planning skills.
Customer-focus and are service-oriented.
Sound judgment and decision-making ability.
Attention to detail and accuracy.
Flexibility; ability to work efficiently and effectively with frequent interruptions.
Personal Effectiveness/Credibility.
High level of communication proficiency - verbal and written; appropriate use of grammar.
Information gathering and analytical skills.
The ability to collaborate and are strategically oriented.
The ability to comfortably deal with highly complex situations.
This opportunity might be for you if you possess:
Some post-secondary education in Business Administration, Management or related field (preferred).
At least three (3) years experience in a customer service administrative or support role.
Corporate travel industry experience (preferred).
Ability to manage multiple competing priorities while demonstrating ability to remain flexible in a changing work environment.
Strong technical knowledge and demonstrated proficiency of all Microsoft Office Applications.
Experience in Apollo or other GDS (preferred).
Vendor management experience (desired).
The ability to work effectively in a team environment as well as independently.
The ability to communicate (written and verbal) with confidence and create a credible impression.
Effective listening skills with ability to determine root cause quickly, check for shared understanding and address misunderstandings promptly.
The ability to develop strong trusting relationships in order to gain support and achieve results Self-motivation with demonstrated initiative and a strong commitment to personal goals, objectives and work ethic.
The ability to manage projects, working with a diverse team Client Solutions Managers independently.
As one of Wisconsin's largest travel companies, Fox World Travel has excellent perks for all Fox associates including but not limited to:
competitive wages, flexible time off (vacation, sick, personal), FAM Dollars to help you explore the world, remote work, a full benefit package including medical, dental, vision, disability, company sponsored life insurance, tuition reimbursement, 401k contributions, end of year perks, and a fully engaged leadership team dedicated to treating associates like part of the family! If you share in our passion for teamwork, our vision to have culture, engagement, and innovation at the heart of all our initiatives, we want you to come soar with Fox World Travel! If you fit the description AND meet the qualifications, please don't hesitate to apply online at www.
foxworldtravel.
com/careers.
Work hard, play hard and travel often with the Fox World Travel Team today! Fox World Travel is proud to be an Equal Opportunity and Affirmative Action employer.
We celebrate diversity and are committed to creating an inclusive environment for all associates to work.
Please review our Privacy Policy at https:
//www.
foxworldtravel.
com/privacy-policy/ to see how we protect and manage your submitted data.
Quick Apply.
Estimated Salary: $20 to $28 per hour based on qualifications.
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